Refund policy
Last updated October 6, 2026
Every MenuDecal set is made for you, with your logo and your QR code. Here is exactly how refunds and reprints work.
Before you approve your proof
Full refund on request, no questions asked. Just email us.
After you approve your proof
Because the decals are custom-printed, we can't offer change-of-mind refunds once you approve. But you're covered if something goes wrong on our side:
- Misprinted decals
- Decals damaged in transit
- A QR code that doesn't scan
In any of these cases you get a free reprint or a full refund, your choice. Report it within 30 days of delivery and include a photo.
Lost in transit
If your order is lost in transit, we reship it at no cost.
How refunds are paid
Refunds go back to the original card. They usually appear within 5-10 business days, depending on your bank.